Please address any questions and complaints directly to our management companies Deka Immobilien Investment GmbH or WestInvest GmbH. In addition, both companies participate in the ombudsman and dispute resolution service provided by Bundesverband Investment und Asset Management e.V. (BVI).
Lyoner Straße 13
60528 Frankfurt am Main
Phone: (+49) 211 8 82 88 - 566
Email: Vertriebsservice.Immo@deka.de
Hamborner Str. 55
40476 Düsseldorf
Phone: (+49) 211 8 82 88 - 566
Email: Vertriebsservice.Immo@deka.de
You can find additional information on customer complaints management (contact options and procedures) at the Deka Group website.
You can contact the ombudsman at the German Investment Funds Association (BVI) in the event of conflicts in connection with the provisions of the German Investment Act.
Unter den Linden 42
10117 Berlin
Phone: (+49) 30 6 44 90 46 - 0
Fax: (+49) 30 6 44 90 46 -29
info@ombudsstelle-investmentfonds
www.ombudsstelle-investmentfonds.de
The European Commission has set up a European Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. Consumers may use the Online Dispute Resolution platform to settle disputes out of court relating to purchase or service contracts concluded online.
